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Mental Health First Aid Connect

What is Mental Health First Aid Connect?

Mental Health First Aid (MHFA) Connect is a single platform where you will manage all your classes, purchase and access resources, and connect with your fellow National Trainers, Instructors and First Aiders with ease. More than a platform, MHFA Connect represents a fresh start and an improved MHFA experience.

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Why are we moving to MHFA Connect?

We envision a world where every parent, teacher and school bus driver has the tools to help a child or teen in need, and every first responder, coworker and neighbor can support a friend with the MHFA Action Plan (ALGEE). We envision a day when every household in American has MHFA tools at the ready — just like the first-aid kits we keep in our homes and cars.

To achieve this level of scale, we need to equip our Instructors, National Trainers and Coordinators  – with their passion and expertise – with the best tools possible. That’s where MHFA Connect comes in.

What’s new about MHFA Connect?

We kept what was working and fixed what wasn’t. Here are a few things that have changed:

  • One site does it all. You no longer need to schedule a class in one platform just to move to another platform to manage and teach your class. MHFA Connect is your one-stop shop for all National Trainer, Instructor and Coordinator needs. You’ll schedule classes, manage rosters, and access resources all from one location!
  • No more Training Units. Instructors no longer need to use Training Units to purchase seats. Rather, Instructors will mark learners as attended (or not) in MHFA Connect. When learners are marked in attendance, MHFA USA will invoice you for those seats once your course is complete.
  • To Zoom or not to Zoom. Virtual Instructors are no longer required to use Zoom for Instructor-led trainings. They can choose from a variety of options. However, if an Instructor would like a Zoom license, MHFA will make one available to them.
  • Put the “connect” in MHFA Connect. Use the new MHFA Connect forums to ask your fellow National Trainers, Instructors and Coordinators questions and share advice.
  • Find what you’re looking for. Search Instructor and Coordinator resources by topic to quickly and easily access the tools you need to teach and manage your courses.

MHFA Connect will also improve the First Aider experience:

  • Navigation is a breeze. Toggling between “enrolled” and “completed” courses takes just one click.
  • Tracking progress. First Aiders can more easily follow their progress through the pre-work.
  • Streamlined post-work experience. Fewer steps and clearer labels will make it easier for First Aiders to complete their certification.

You can help make MHFA Connect a success.

We’re going to make it as easy as possible for you to learn this system. But to make MHFA Connect a success, we need you and your passion for MHFA! MHFA Connect is a new system and it requires new processes. We’ll be sure to call out changes that require your attention, and we appreciate your attentiveness. Be on the lookout for opportunities to learn about changes and updates. Attend the training webinars. Be ready to use the technology, so you’re as comfortable with it as you are with the MHFA Action Plan (ALGEE). Above all, continue to teach, to bring your knowledge and understanding to your community. Together, we’ll take MHFA to new heights!

Do you have questions about MHFA Connect?

Submit your question here and we will post the answers to this webpage. If you require support for a specific upcoming or past MHFA course, please submit it through the Request Assistance Form.

  • How should Instructors and Coordinators schedule and manage upcoming classes during the transition?
    The Instructor and Coordinator transition to MHFA Connect runs from September 15 through October 8. During this three-week period, access to MHFA Connect will depend on when you complete your training webinar. All webinars will share the same information.

    • Instructors and Coordinators attending an MHFA Connect training webinar on September 15 or September 16:
      • Gain access to MHFA Connect by September 24.
      • Courses on or before September 24 will be held in Cornerstone and must be scheduled through the Instructor Portal by September 9.
      • If a course is scheduled and pre-work begins in Cornerstone, it should be completed in Cornerstone. To ensure a successful data migration of the most recent First Aider courses, learners must complete their post-work by October 13.
      • All new courses after September 24 will be held in MHFA Connect once you gain access and complete the self-paced onboarding tutorial.
    • Instructors and Coordinators attending an MHFA Connect training webinar on September 28, September 29 or September 30:
      • Gain access to MHFA Connect by October 8.
      • Courses on or before October 8 will be held in Cornerstone and must be scheduled through the Instructor Portal by September 9.
      • If a course is scheduled and pre-work begins in Cornerstone, it should be completed in Cornerstone. To ensure a successful data migration of the most recent First Aider courses, learners must complete their post-work by October 13.
      • All new courses after October 8 will be held in MHFA Connect once you gain access and complete the self-paced onboarding tutorial.
    • Beginning September 10, no Instructors or Coordinators will be able to schedule upcoming courses through the Instructor Portal. For courses conducted in Cornerstone, Instructors can continue adding participants via the Instructor Portal until October. You will be able to schedule courses again when you’ve gained access to MHFA Connect and complete the self-paced onboarding tutorial. Please schedule any classes you plan to teach on Cornerstone before this date.
    • If this guidance conflicts with your current course calendar, please consider rescheduling your upcoming courses.
  • When can Instructors and Coordinators attend a MHFA Connect training webinars and how do they register?
    Click a link below to register for one of our MHFA Connect training webinars:

  • What happens to courses I’ve already created in Cornerstone?
    If by September 9 you have fewer than seven courses scheduled on or after October 8, you will create them in MHFA Connect. If it’s easier for you, use this course log form to record course details before you start creating the course. If you have more than seven courses scheduled on or after October 8, we will transfer your courses after you’ve received access to MHFA Connect.
  • How will Instructors retrieve historical data after they transition to MHFA Connect?
    We encourage Instructors and Coordinators to retrieve all evaluation data courses scheduled through the Instructor Portal as soon as possible. To complete this task, follow these steps.Once you receive access to MHFA Connect, you will no longer have access to the Instructor Portal!After the transition to MHFA Connect, Instructors and Coordinators will need to complete a data request form and submit it through the Request Assistance form to receive their historical In-person evaluation data. You’ll find both forms on the resources page of MHFA Connect. This request can take up to three weeks to process.
  • What is the cost per learner for a Blended course with an in-person or virtual Instructor-led training?
    The price will remain $23.95 per learner (discounted from $28.95) until further notice. In 2022, Mental Health First Aid USA will revisit the pricing model.
  • How are Instructors billed for Blended courses?
    Instructors are charged for learners’ participation 48 hours after the Instructor-led session is complete. The Instructor is charged regardless of when or if the learner completes the post-work. Instructors will be billed for a learner’s participation if the learner begins but doesn’t complete the pre-work and is not dropped by the Instructor within 48 hours of the completion of the Instructor-led session. A learner can complete post-work any time following the Instructor-led session. The learner is not a certified First Aider until their post-work is complete.
  • How are Instructors billed for In-person courses?
    In-person Instructors purchase manuals prior to the course, rather than paying for learners afterward. They will not receive an invoice for learner participation after the course.
  • Is there an annual fee for teaching Blended courses?
    Instructors who are certified to teach Blended courses with both in-person and virtual Instructor-led trainings will pay a $150 annual fee. As we progress in 2022, MHFA will conduct appropriate and responsible market research around the new services and systems offered and will revisit the pricing model.
  • What will happen to my balance of Training Units?
    Our transition to MHFA Connect includes a new Shopify-powered e-commerce experience where you will have access to all of the familiar MHFA materials. On October 12, Instructors and Coordinators with remaining Training Units in Cornerstone will receive an email that contains a gift card for the total value of training units from Cornerstone.
  • Will we be able to pre-purchase seats as we do now?
    With MHFA Connect, we will invoice you after your course is complete for the total number of learners who attended. You will no longer need to purchase seats or Training Units before your session. However, you will be able to purchase a gift card to pre-load your account with funds. Users can also purchase a gift card using a purchase order.
  • Can I still purchase Training Units?
    Instructors and Coordinators will be able to purchase and/or redeem training units in Cornerstone until October 7. This will also be the last day to request training unit reissues.On October 12, Instructors and Coordinators with remaining Training Units in Cornerstone will receive an email that contains a gift card for the total value of training units from Cornerstone.
  • How will Instructors learn how to use MHFA Connect?
    Soon, all Instructors, Coordinators and MHFA Partners will receive registration information for our upcoming MHFA Connect training webinars. After the webinars, attendees will receive access to MHFA Connect, where they will complete a MHFA Connect tutorial and view demonstration videos.
  • Will Coordinator Access transfer? What if I am not a Coordinator but I would like to become one?
    Coordinator access will transfer from Cornerstone to MHFA Connect. To receive Coordinator-level access in MHFA Connect, complete all information on the Coordinator Access Request form and submit it via the Request Assistance form. Both are on the Resource page in MHFA Connect. If you are not currently an Instructor and you do not have access to the forms, contact CoordinatorAccess@TheNationalCouncil.org. Starting Monday, September 20th, anyone who requests coordinator access, will be given these permissions in MHFA Connect, not Cornerstone.
  • What capabilities will Coordinators have in MHFA Connect?
    In MHFA Connect, a Coordinator can conduct several processes on behalf of their Instructors, including:

    • Purchase printed materials.
    • Create a course.
    • Invite learners to MHFA Connect.
    • Enroll learners.
    • Edit a learner’s email address.
    • Reschedule a course.
    • Message learners.
    • Monitor learners’ pre-work.
    • Unenroll learners.
    • Mark attendance.
    • Access evaluation data.
    • Access learner certificates.
  • When will the new MHFA Connect training webinars be available, and how do I register for them?
    Registration information for the MHFA Connect training webinars will go out soon. These webinars will include:

    • How we incorporated your feedback into the new design.
    • How to complete tasks like scheduling a class and managing learners.
    • What to expect from the new MHFA Storefront.
    • Demonstrations for Instructors, Coordinators and Learners.
    • What you need to know about transitioning from Cornerstone (the old system) to Connect.
  • Does MHFA Connect allow for greater flexibility when moving between divisions?
    On MHFA Connect, divisions no longer exist. Instead, MHFA Connect uses “groups.” Instructors can be in multiple groups, so no switching is required.
  • Will MHFA Connect replace the Instructor Portal? Or is this only applicable for virtual or blended course offerings?
    MHFA Connect will be your one-stop shop for all courses – whether they’re fully in person or blended with in-person or virtual Instructor-led training. You’ll schedule classes, manage rosters and access resources all from one location!
  • What will Blended courses look like on MHFA Connect?
    Learners and Instructors will find it easier to complete processes in MHFA Connect. The general structure of a Blended course will remain the same, whether the Instructor-led training is in person or virtual. Instructors will be able to teach in-person or virtual Instructor-led trainings for Blended courses over one or two sessions. Learners will complete their pre-work on MHFA Connect, and then attend their in-person or virtual Instructor-led training. After the training, learners return to MHFA Connect to complete the course evaluation and final exam, and to access their First Aider certificate. We’ll share more details about scheduling and managing blended courses during the MHFA Connect training webinars.
  • Does pre-work roll over?
    Pre-work for your Learners does not roll over between courses. If your Learner will be attending another course other than the one that they were originally enrolled in, then they will need to complete their pre-work again. This ensures that the course material is fresh in their minds prior to attending the Instructor led training portion of the course.
  • Can Instructors use video conferencing platforms other than Zoom?
    Our courses were designed to be used with Zoom, and your Blended Instructor certification fee includes a National Council-provided Zoom account for teaching. However, you may use any video conferencing platform you prefer, as long as you provide the same experience as you would with Zoom.
  • How will First Aiders certified on Cornerstone be able to access their manuals and certificates?
    All First Aiders who became certified through Cornerstone (the old system) will receive access to MHFA Connect. Once they log in, they will be able to retrieve their certificates and course materials.
  • How will learners receive information about the course?
    Learners will get automatic emails from MHFA Connect. Instructors and Coordinators can also message their learners through the platform.
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